The nemesis of most travelers, the TSA, started a blog called the Evolution of Security. One of the most hated governmental agencies, opened lines of communication with the millions of voices that travel each year. If your credit union is afraid to start a blog because there is a potential for bad feedback, just look at their first post. They’ve got 389 comments! I could only hope for that great a response for any blog that a credit union, or bank, starts! The TSA’s attitude about all of the feedback, which contains many bad experiences, has been great. To quote their most recent post, "Thanks again for the great range of insightful, sad, humorous, outrageous comments. Keep them coming and we’ll do our best to try to keep up."