So my fiancee, I mean wife, and I went to Club Med for our honeymoon last week and was it amazing. Club Med has a very clear vision of what they want their customer experience to be.
If you’ve been to any Club Med, one of the first things you’ll notice is their attention to their customer’s needs and their incredible employees. Their “Chief of Land Sports” not only is in charge of the obvious, but he was in their nightly shows singing, dancing, and acting. The cooking staff even has their own dance! Club Med employees appear to be incredibly friendly, outgoing, flexible, and very knowledgeable about their position. I kept asking myself how can Club Med attract such amazing employees?
Is it the locations? Maybe. We were in the Turks and Caicos islands in the Caribbean, so yeah, the weather was awesome. But Club Med employees move to the middle of nowhere and leave their family behind, and spend most of their time in the village as most don’t have cars.
Is it the pay? Rumor has it pay was only about $200 a week. It’s almost like joining the military, but without the monetary benefits.
Whatever they are doing, I found myself saying they should write a book about how they attract such talented, bi-lingual employees from all over the globe.
I think that a CU conference should rent an entire village out (yes, you can do that) just to study the customer experience that Club Med provides.