The most interesting thing to watch will be if banks (insert CU’s here) can really let go. Are we really serious about letting the front line drive the place, or will our industry just slip back to aimlessly giving compliments to Starbucks and Steve Jobs?
Everyone in the online community and in some of the conferences around the country have been talking about member-centric this and movement vs industry that. All I’m seeing is talk. CU’s like to think innovatively, but the execution seems pretty poor. I’m going to an little seminar shortly called “Expertise – The Innovation Killer”. I never would have thought expertise is bad, but in my personal experience, it is the “experts” that hold back the innovation in our industry.
How many experts to you have in your CU (or company)?