Last night 60 Minutes aired a piece on "Millennials", people born between 1980 and 1995 (aka Gen Y), entering the workforce and what complete junk.
Apparently we are self-absorbed and we need to learn how to use a knife and a fork. I don’t know about you guys, but I never had my parents speak to my college professors because I didn’t like my grade. Oh and we have no idea what it is like to be at work at 9 o’clock and have someone hand us work.
Complete and utter one-sided BS.
Clips from the actual show: Part 1 & Part 2
Here’s the piece from 60 Minutes
Thoughts from 37Signals
If it is good enough for the Department of Defense, it should be good enough for CU’s, right?
From Colin, the DOD is hosting an open source conference this December in DC. To quote the DoD article, they are,
"Fostering collaboration and interoperability across DoD"
Just cross out DoD and put in CU. The credit union movement seems to be the perfect industry to grow open source projects, and not just software ones, but there seems to be quite a hurdle to getting true collaboration. It seems to me that many CU’s would fear "interoperability", like cell phone number portability, because they could lose members to their neighboring CU.
I would like to think that if the DoD came out with a publication that says open source meets their requirements for security, CU’s would be much more comfortable in adopting those technologies. But as Matt Dean from Trabian has said before, the hacker to contributor ratio is vitally important. With Linux, Firefox, or Apache, there are a great number of eyes looking at the continued development of the product and hacking a linux distro would maybe get you access to a server or some data. The ratio of hackers to contributors would be much greater in an open source core processor than in Apache or Linux because they payoff for hacking would be much greater. They could again access to hard dollars and potential transfer money straight to an account in the Cayman islands where I do my banking.
Have you ever noticed how hard we make it to do business these days? Sign this form, mail this in, come into the branch, blah, blah, blah. If we really wanted their business, we’d make opening a new membership, certificate, or loan as easy as humanly possible. We’d find ways to satisfy the regulations we have to, but still provide outstanding service. Don’t make your members jump through hoops to do business with you. And don’t make them jump through this either.
I’ve always wondered that. If I married a stripper, do I get free lap dances at home for the rest of my life or is it the trusty standby, "I’m too tired."? You’ve all heard the old adage that mechanics have cars that never work quite right and plumbers always have leaky pipes and faucets that drip. Most people who do something every day don’t always enjoy doing it when the get home.
What about us in the financial industry? It is our job to know how credit works for our members, understanding why weekly interest makes more than quarterly compounding, and be able to know why the Fed dropping rates affects us. But in reality, how many of us have perfect credit or save all that we can or budget properly? Just because we know how to do these things, doesn’t always mean that someone will apply their knowledge to their personal life.
I’m a huge advocate of encouraging (making) your employees use the products your company offers. If employees don’t like what you have to offer, chances are your members or customers won’t either. So if your employees don’t use your CU as their PFI, how good will they be able to sell your products? The employees that have the highest insurance sales numbers tend to be employees who have had to use the product themselves. Why? Because they have actually experienced the benefits and don’t just have to sell the features.
Get your employees using your products. Help them create budgets for themselves, fix those leaky faucets, and invest properly. If you can make that happen, your employees will automatically take care the members/customers, not with their knowledge, but with their experience.