Archive for Member Service

my new mortgage

My fiancee and I just closed escrow on our first house together about 3 weeks ago. It appears that the mortgage company we used will be selling the loan to Wells. Not then end of the world as I’ve used them before. I went to their site tonight to sign up for online banking, and [...]

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CU’s and HSA’s

CUNA released an article yesterday about HSA’s and how the HSA market share will lean heavily towards the banking industry side of the playing field and that CU’s market share will slip. The article also says that about 15% of the market share currently resides with CU’s and that will slip to 5% by 2010. [...]

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what’s your antidote for members’ pain?

I want the “C’s” to do this!!! (Yes, another reference to Fast Company.)

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are we really retail?

I decided to stop and drop off lunch to my fiancee at her place of employment on Sunday (a golf course, lucky me). I was with her for maybe ten minutes or so, returned to my car to find that it had been broken into and my stereo was ripped from my dash. Surprisingly, I [...]

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talk to your members!!!!

I’ve said it before, and I’ll say it again: “Read Fast Company!!” On page 71 of their July/August issue they have an article entitled “Talk to our customers? Are you crazy?” The article details the experience immersion, as the subject of the article calls it, and it outlines Credit Suisse Bank and how they are [...]

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Let’s see the "C’s"

How many of your “C’s” (the CEO, CFO, etc) know what a blog is? How many actively participate, or at least subscribe to, blogs? If you can get those C’s to start understanding the power behind blogging, you’ll be able to get your CU, or whatever other company, blogging to! Get them to see the [...]

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Gaining some efficiency (and cross sales!)

I see everyone’s had a nice little vacation this past week. Not too much action in the CU blogging world! But last week was a busy one for me! Just last week, I put the final touches (I guess I’m actually just getting started now) on our new “New Account Process”. I just got the [...]

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Focus Groups

I’ve heard it said before that blogging is the new focus group, and I believe it now. I just sat through a focus group for a product development project we’re working on and received very valuable feedback. I received so much in fact that I’d love to be able to do a monthly city hall [...]

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