Archive for Member Service
Don't be so serious
In my recent quest to clean up the website and try to squeak out some performance gains, I have been looking at different CDN (Content Delivery Network) providers to host all of my static files, like images. Rackspace has a service they call Cloud Files that enables you to save files to the proverbial “cloud” [...]
Read morePlease don't make your members do this
Have you ever noticed how hard we make it to do business these days? Sign this form, mail this in, come into the branch, blah, blah, blah. If we really wanted their business, we’d make opening a new membership, certificate, or loan as easy as humanly possible. We’d find ways to satisfy the regulations we [...]
Read moreMore great press for Vancity!
More people are taking notice of Vancity’s Bike Share program. Springwise has a great article about it here. Great job William and Vancity!
Read moreDon't print account numbers and SSN's on envelopes
Unfortunately for Priority One CU, they managed to print the account number and the social security number on the election ballot envelope of Steve Bass, a blogger for PC World, as well as the rest of their membership. Here’s Steve’s article (on PC World).
Priority One has an opportunity here.The phrase making lemonade out of lemons [...]
What? Free WiFi?
You heard me. Free WiFi.
But how?
Whisher is how. Whisher is a software technology that people install at home that enables secure sharing of their WiFi. Anyone in the Whisher community can travel about, find other Whisher members and use their WiFi for free. The software does lock down the connection with [...]
What’s important to your members?
I recently attended a regional Raddon conference reviewing our CU’s results. Paired with our recent member survey, some of the results were mind-blowing and very surprising.
Part of Raddon’s member survey is a “Zone of Performance” where the members rate how important a certain factor is in their financial institution and how well we [...]
Club Med
So my fiancee, I mean wife, and I went to Club Med for our honeymoon last week and was it amazing. Club Med has a very clear vision of what they want their customer experience to be.
If you’ve been to any Club Med, one of the first things you’ll notice is their attention [...]
GonzoBanker and the BAI conference
Cruising through Terence Roche & Steve Williams article about the BAI conference this past week and came across this wonderful little nugget in their post:
The most interesting thing to watch will be if banks (insert CU’s here) can really let go. Are we really serious about letting the front line drive the place, or will [...]
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