Archive for Member Service
Have some fun
Credit unions, most of the time, tend to be sticks in the mud. We’ve got to be serious about people’s money, right? Take a clue from Nestle. You can be functional and still have fun at the same time. Have a listen, it is hilarious! [Audio clip: view full post to listen]
Read moreDon't be so serious
In my recent quest to clean up the website and try to squeak out some performance gains, I have been looking at different CDN (Content Delivery Network) providers to host all of my static files, like images. Rackspace has a service they call Cloud Files that enables you to save files to the proverbial “cloud” [...]
Read morePlease don't make your members do this
Have you ever noticed how hard we make it to do business these days? Sign this form, mail this in, come into the branch, blah, blah, blah. If we really wanted their business, we’d make opening a new membership, certificate, or loan as easy as humanly possible. We’d find ways to satisfy the regulations we [...]
Read moreMore great press for Vancity!
More people are taking notice of Vancity‘s Bike Share program. Springwise has a great article about it here. Great job William and Vancity!
Read moreDon't print account numbers and SSN's on envelopes
Unfortunately for Priority One CU, they managed to print the account number and the social security number on the election ballot envelope of Steve Bass, a blogger for PC World, as well as the rest of their membership. Here’s Steve’s article (on PC World). Priority One has an opportunity here.The phrase making lemonade out of [...]
Read moreWhat? Free WiFi?
You heard me. Free WiFi. But how? Whisher is how. Whisher is a software technology that people install at home that enables secure sharing of their WiFi. Anyone in the Whisher community can travel about, find other Whisher members and use their WiFi for free. The software does lock down the connection with WEP or [...]
Read moreWhat’s important to your members?
I recently attended a regional Raddon conference reviewing our CU’s results. Paired with our recent member survey, some of the results were mind-blowing and very surprising. Part of Raddon’s member survey is a “Zone of Performance” where the members rate how important a certain factor is in their financial institution and how well we deliver [...]
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