Taking payments
After sitting with our contact center staff off and on for a few months now, it’s becoming clear that our members want the ability to transfer money from another FI to our CU. Now there are quite a few funds transfer companies out their now where our members can do the transfers themselves online, but I want a tool so our staff can make that last minute credit card payment on the phone or transfer money immediately to their stranded daughter in Des Moines. I want to see someone use a product like authorize.net and make a real simple tool for front staff to use to immediately transfer money from on FI to another, directly to that member’s account, and charge the automatically if need be.
