Comments on: Put on your tin foil hats http://cuinnovators.com/blog/put-on-your-tin-foil-hats/ At CU Innovators, we help credit unions, CUSO's, and service providers create meaningful products and services for their members and clients. Mon, 14 Mar 2011 17:53:41 +0000 hourly 1 By: David Tipton http://cuinnovators.com/blog/put-on-your-tin-foil-hats/comment-page-1/#comment-654 David Tipton Thu, 03 Sep 2009 22:35:35 +0000 http://blog.cuemployee.com/?p=371#comment-654 Robbie, I think this an awesome idea, the cross-selling and member service abilities are endless using this technology, but I could see how some member could feel that the CU was infringing on their privacy by being able to know every other card that they had and I am sure some members would get very upset with us using this technology. Robbie,

I think this an awesome idea, the cross-selling and member service abilities are endless using this technology, but I could see how some member could feel that the CU was infringing on their privacy by being able to know every other card that they had and I am sure some members would get very upset with us using this technology.

]]> By: Mark McSpadden http://cuinnovators.com/blog/put-on-your-tin-foil-hats/comment-page-1/#comment-653 Mark McSpadden Mon, 31 Aug 2009 03:56:35 +0000 http://blog.cuemployee.com/?p=371#comment-653 Robbie, I really dig this, especially when you consider the "shared branching" aspect. I know you outline what it would look like for a single CU, but there's no reason that multiple CUs couldn't take advantage of this technology and be able to provide consistent service across shared branches. Keep'em coming! Robbie,

I really dig this, especially when you consider the “shared branching” aspect. I know you outline what it would look like for a single CU, but there’s no reason that multiple CUs couldn’t take advantage of this technology and be able to provide consistent service across shared branches.

Keep’em coming!

]]> By: Robbie Wright http://cuinnovators.com/blog/put-on-your-tin-foil-hats/comment-page-1/#comment-652 Robbie Wright Wed, 26 Aug 2009 22:50:19 +0000 http://blog.cuemployee.com/?p=371#comment-652 @Matt My only thoughts on making RF very secure would be to fall back on some type of properly implemented MFA solution. Something you are (bio-metrics), something you have, and something you know. Pick two of the three, and from a security perspective, you're good to go. The RF enabled card is something they have and you could do a PIN or fingerprint for the secondary info. Wait, you could do voice recognition for their response to the rep asking how they are doing today. That'd be cool. @Andrew - I hadn't seen that until just now. What a great concept/vision! I'd love to get the computer tech to a place where we could to sweet stuff like give each of our members a tablet PC to use, or something similar, when they enter a branch. Awesome stuff. Microsoft released something similar to that a while back that was their vision for computing and it was also quite amazing. @Matt My only thoughts on making RF very secure would be to fall back on some type of properly implemented MFA solution. Something you are (bio-metrics), something you have, and something you know. Pick two of the three, and from a security perspective, you’re good to go. The RF enabled card is something they have and you could do a PIN or fingerprint for the secondary info. Wait, you could do voice recognition for their response to the rep asking how they are doing today. That’d be cool.

@Andrew – I hadn’t seen that until just now. What a great concept/vision! I’d love to get the computer tech to a place where we could to sweet stuff like give each of our members a tablet PC to use, or something similar, when they enter a branch. Awesome stuff. Microsoft released something similar to that a while back that was their vision for computing and it was also quite amazing.

]]> By: Andrew Shimomura http://cuinnovators.com/blog/put-on-your-tin-foil-hats/comment-page-1/#comment-651 Andrew Shimomura Wed, 26 Aug 2009 19:09:24 +0000 http://blog.cuemployee.com/?p=371#comment-651 have you seen this?: http://www.youtube.com/watch?v=zmVDR6k8LTY&feature=related have you seen this?:

http://www.youtube.com/watch?v=zmVDR6k8LTY&feature=related

]]> By: Alex Carmichael http://cuinnovators.com/blog/put-on-your-tin-foil-hats/comment-page-1/#comment-650 Alex Carmichael Tue, 25 Aug 2009 22:41:56 +0000 http://blog.cuemployee.com/?p=371#comment-650 Totally and completely creeped out. You know me. Nobody said the tinfoil DOESN'T work... Totally and completely creeped out. You know me. Nobody said the tinfoil DOESN’T work…

]]> By: Elaine Nelson http://cuinnovators.com/blog/put-on-your-tin-foil-hats/comment-page-1/#comment-649 Elaine Nelson Mon, 24 Aug 2009 21:29:58 +0000 http://blog.cuemployee.com/?p=371#comment-649 With my member hat on (so to speak) I think I'd be kinda creeped out if the teller asked how my Starbucks was that morning. Yeah yeah, they have that info already, but it feels instinctively to be crossing some sort of boundary. Maybe if I were someone who used the branch a lot, and had something of a personal relationship already, but as a rare branch user, nope, not liking it. With my member hat on (so to speak) I think I’d be kinda creeped out if the teller asked how my Starbucks was that morning. Yeah yeah, they have that info already, but it feels instinctively to be crossing some sort of boundary. Maybe if I were someone who used the branch a lot, and had something of a personal relationship already, but as a rare branch user, nope, not liking it.

]]> By: Matt Hand http://cuinnovators.com/blog/put-on-your-tin-foil-hats/comment-page-1/#comment-648 Matt Hand Mon, 24 Aug 2009 21:12:12 +0000 http://blog.cuemployee.com/?p=371#comment-648 I like the idea of using technology to decrease wait time and increase customer service levels. And, I do see a future in RF Technology and RF-enabled cards. I know my new passport has an RF enabled chip embedded in it, however it does not seem to help the line at the airport move any faster. The major challenge I see is making an RF-enabled card secure. Identity thieves already have too many opportunities to scam a consumer out of their information. Being able to wave an RF wand at a purse to get their credit union account information is not an improvement on security. So, I think if we're going to talk about RF-enabled cards, we should also talk about RF security techniques. Any thoughts on how to make sure the customer's information is safe? I like the idea of using technology to decrease wait time and increase customer service levels. And, I do see a future in RF Technology and RF-enabled cards. I know my new passport has an RF enabled chip embedded in it, however it does not seem to help the line at the airport move any faster.

The major challenge I see is making an RF-enabled card secure. Identity thieves already have too many opportunities to scam a consumer out of their information. Being able to wave an RF wand at a purse to get their credit union account information is not an improvement on security.

So, I think if we’re going to talk about RF-enabled cards, we should also talk about RF security techniques. Any thoughts on how to make sure the customer’s information is safe?

]]> By: Matt http://cuinnovators.com/blog/put-on-your-tin-foil-hats/comment-page-1/#comment-647 Matt Mon, 24 Aug 2009 18:47:15 +0000 http://blog.cuemployee.com/?p=371#comment-647 Meh. Eventually people would appreciate that, but not sure their ready for it. Which is good because that would take a heck of a lot of work to develop (unless your BofA maybe). Meh. Eventually people would appreciate that, but not sure their ready for it. Which is good because that would take a heck of a lot of work to develop (unless your BofA maybe).

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