Comments on: Gaining some efficiency (and cross sales!) http://cuinnovators.com/blog/gaining-some-efficiency-and-cross-sales/ At CU Innovators, we help credit unions, CUSO's, and service providers create meaningful products and services for their members and clients. Mon, 14 Mar 2011 17:53:41 +0000 hourly 1 By: Robbie Wright http://cuinnovators.com/blog/gaining-some-efficiency-and-cross-sales/comment-page-1/#comment-45 Robbie Wright Tue, 11 Jul 2006 06:17:31 +0000 http://blog.cuemployee.com/?p=20#comment-45 Link away Doug! And good call on SpotYa. Let's see a CU do that! Link away Doug! And good call on SpotYa. Let’s see a CU do that!

]]> By: Doug True http://cuinnovators.com/blog/gaining-some-efficiency-and-cross-sales/comment-page-1/#comment-44 Doug True Tue, 11 Jul 2006 03:32:47 +0000 http://blog.cuemployee.com/?p=20#comment-44 The new account process is a function at many credit unions that is in dire need of streamlining and most importantly improving the member experience. We have developed our own new account process involving the automation of checking third party services for qualification as well as evaluating cross-sell opportunities. We have been able to shave the process down to really just seconds. Just launching the new service at the credit union but initial tests are creating happy credit union teammates which does translate into happy members. Robbie - I applaud you and your credit union for your innovation. I am also enjoying your posts and conversations. May I have your permission to link your blog on my site? The new account process is a function at many credit unions that is in dire need of streamlining and most importantly improving the member experience. We have developed our own new account process involving the automation of checking third party services for qualification as well as evaluating cross-sell opportunities. We have been able to shave the process down to really just seconds. Just launching the new service at the credit union but initial tests are creating happy credit union teammates which does translate into happy members. Robbie – I applaud you and your credit union for your innovation. I am also enjoying your posts and conversations. May I have your permission to link your blog on my site?

]]> By: V http://cuinnovators.com/blog/gaining-some-efficiency-and-cross-sales/comment-page-1/#comment-43 V Tue, 11 Jul 2006 02:50:27 +0000 http://blog.cuemployee.com/?p=20#comment-43 I've been in touch with some of the folks at Andera - I'll be interested in your implementation experience.... We're probably 6-8 months out from that type of initiative, but looking at it! I’ve been in touch with some of the folks at Andera – I’ll be interested in your implementation experience…. We’re probably 6-8 months out from that type of initiative, but looking at it!

]]> By: Trey Reeme http://cuinnovators.com/blog/gaining-some-efficiency-and-cross-sales/comment-page-1/#comment-42 Trey Reeme Mon, 10 Jul 2006 19:25:51 +0000 http://blog.cuemployee.com/?p=20#comment-42 I retract my "surely that'll get shut down soon" statement then! I must admit I'd never heard of "have an email address" as a common bond! I retract my “surely that’ll get shut down soon” statement then! I must admit I’d never heard of “have an email address” as a common bond!

]]> By: Robbie Wright http://cuinnovators.com/blog/gaining-some-efficiency-and-cross-sales/comment-page-1/#comment-41 Robbie Wright Sun, 09 Jul 2006 21:52:11 +0000 http://blog.cuemployee.com/?p=20#comment-41 I think that Meadows has been doing that for about 8 years or so. (They post their emails and phone #'s on their webpage so we gave them a call.) And they are certainly not the only CU doing it. I've stumbled upon quite a few who got their state regulator to approve it. More power to 'em! I think that Meadows has been doing that for about 8 years or so. (They post their emails and phone #’s on their webpage so we gave them a call.) And they are certainly not the only CU doing it. I’ve stumbled upon quite a few who got their state regulator to approve it. More power to ‘em!

]]> By: Trey Reeme http://cuinnovators.com/blog/gaining-some-efficiency-and-cross-sales/comment-page-1/#comment-40 Trey Reeme Fri, 07 Jul 2006 19:59:30 +0000 http://blog.cuemployee.com/?p=20#comment-40 That is unbelievable. If you have an email address you can join? At first I thought you were pulling my leg. <br/><br/>Surely that'll get shut down soon ... but you might want to get that figured out and rolling in your credit union before it gets challenged. <br/><br/>OOH OOH - it especially would be helpful in an online account offering ... if anyone with an email address could open such an account, you really could have some online marketing doors open with it ....<br/><br/>VERY INTERESTING! That is unbelievable. If you have an email address you can join? At first I thought you were pulling my leg.

Surely that’ll get shut down soon … but you might want to get that figured out and rolling in your credit union before it gets challenged.

OOH OOH – it especially would be helpful in an online account offering … if anyone with an email address could open such an account, you really could have some online marketing doors open with it ….

VERY INTERESTING!

]]> By: Robbie Wright http://cuinnovators.com/blog/gaining-some-efficiency-and-cross-sales/comment-page-1/#comment-39 Robbie Wright Fri, 07 Jul 2006 16:57:02 +0000 http://blog.cuemployee.com/?p=20#comment-39 We could always use more SEG's Trey! What we've got to figure out now is exactly how some CU's out there have a magical association that's a SEG that anyone with an email address can join. For example: <br/><br/>http://www.meadowscu.com/aboutus/joinUs.jsp <br/><br/>Then we'll sign you up in a heart beat! We could always use more SEG’s Trey! What we’ve got to figure out now is exactly how some CU’s out there have a magical association that’s a SEG that anyone with an email address can join. For example:

http://www.meadowscu.com/aboutus/joinUs.jsp

Then we’ll sign you up in a heart beat!

]]> By: Trey Reeme http://cuinnovators.com/blog/gaining-some-efficiency-and-cross-sales/comment-page-1/#comment-38 Trey Reeme Fri, 07 Jul 2006 15:08:35 +0000 http://blog.cuemployee.com/?p=20#comment-38 Whoa! 30 minutes down to 10! Not only will your FSRs thank you for relieving 66% of the most monotonous part of their days, the cross-selling opportunities are certainly a good fill of the extra time.<br/><br/>I'm sure credit unions miss plenty of opportunities to get new loans on the books. If someone has a free and clear auto but they're paying upwards of 21% on credit cards and struggling to make monthly minimum payments, I almost think it should be a crime to not offer a consolidation loan and educate the member on the difference between revolving lines of credit and installment loans.<br/><br/>And about the online accounts ... you absolutely rock. Need any new SEGs? :) Whoa! 30 minutes down to 10! Not only will your FSRs thank you for relieving 66% of the most monotonous part of their days, the cross-selling opportunities are certainly a good fill of the extra time.

I’m sure credit unions miss plenty of opportunities to get new loans on the books. If someone has a free and clear auto but they’re paying upwards of 21% on credit cards and struggling to make monthly minimum payments, I almost think it should be a crime to not offer a consolidation loan and educate the member on the difference between revolving lines of credit and installment loans.

And about the online accounts … you absolutely rock. Need any new SEGs? :)

]]>