Recent Comments
apple
banker spank
barcamp
barcampbank
Blogging
book
Branches
caps
cloud computing
Collaboration
communication
conferences
Core Processing
credit cards
cues
CU League
cuna
cuso
disastery recovery
email
Employees
facebook
fdic
filene
filinx
FORUM
gac
gen y
google
green
Innovation
investing
keith leggett
Member Service
NACUSO
ncua
Online Banking
Open Source
presentation
Security
Social Media
Tradeshows
Travel
twitter
youtube Action Items (4)
Blogging (33)
Collaboration (5)
CU Industry (58)
Employees (10)
experiri (3)
In the news (19)
Innovation (18)
Marketing (13)
Member Money (23)
Member Service (17)
Numbers (10)
Personal (10)
Polls (2)
Presentations (3)
Products (34)
Random (37)
Sales (3)
Social Media (9)
Technology (32)
Travel (7)
Uncategorized (1)
Web (33)
Web Design (16)
WP Cumulus Flash tag cloud by Roy Tanck and Luke Morton requires Flash Player 9 or better.
Categories
Archives
- November 2010
- October 2010
- September 2010
- August 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007
- September 2007
- August 2007
- July 2007
- June 2007
- May 2007
- April 2007
- March 2007
- February 2007
- January 2007
- December 2006
- November 2006
- October 2006
- September 2006
- August 2006
- July 2006
- June 2006
- May 2006
Blogroll
- Banker Stuff
- BankerVision
- Banking Kismet
- Creative Brand – The Story
- Credit Union Warrior
- CU Chat Up
- CU Grow
- CU Hype
- CU Insight
- CU Soapbox
- CU Swag
- CU Water Cooler
- CUES Nexus Connection
- CUES Skybox
- Currency Marketing Blog
- Denise Wymore (Cult-ivation)
- Everything CU
- Javelin
- Netbanker
- NW Community CU (That's So Northwest)
- Open Source CU
- Read My Mind
- Shared iDiz
- The Bankwatch
- The Credit Union Blog
- The CU Loop
- The Financial Brand
- The Members Group
- Thwart Mediocrity
- Tinfoiling
- Verity CU
- William Azaroff
I’m curious to hear from the “no way” folks. Why?
Especially for wifi enabled mobile devices, wifi will make your lines shorter by giving your members (and their kids) something to do while they wait, and self service easier (ex: an msr shows a member how to pay a bill or do a transfer right on their phone).
Wifi in branches shouldn’t be approached as an acquisition technique (folks probably won’t join just for the wifi). Rather, it should be viewed as yet another value add for members. Why shouldn’t you let them cruise the web on their wifi enabled devices while waiting “patiently” to be assisted? In my mind, they will be much happier when a rep is ready to help them if they can distract themselves for 3-5 minutes.
I equate it to coffee and donuts in the lobby. Sure, not everyone will want some, but you’re going to make those few that do really excited. It seems like a small price to pay for happy members.
Just to clarify, because Ron Shevlin is sassing me, I don’t mean the lines will be literally shorter. I mean lines feel shorter when you have something to occupy yourself. Or when your screaming kid has something to occupy his or herself.
Sure, why not? Dirt cheap and a nice perk. But don’t do it because you think it will magically transform your credit union.
I sent this to our IT Dept. They’ve not moved this fast since I first accessed Facebook from a work PC.
Free wifi will be ubiquitous very soon. Kind of like financial institutions. So why not?
You mean you guys have Wifi at your CU admin offices? We don’t even have that yet!
I’m all for free wifi in the branches, but I wouldn’t advertise because I know some people would bring in their laptops and camp out all day long just to use the internet.
My 17 y.o. daughter knows where all the free wi-fi hotspots are in town. For her, offering free wi-fi = a cool company.
According to the dictionary the main function of “should” in modern American English is to express duty, necessity, etc. I don’t think credit unions have a duty or a necessity to offer free WiFi. It’s a “nice to have” like free coffee, cookies, or cable TV in the lobby.
I’m not against free wifi in branches…think it’s a great idea. I just don’t think it’s a mandatory thing.
For those of you at CUs that do go ahead and offer free wi-fi, please keep a count of how many of the older people that use your branches come in and ask “what’s this whiffy you’re giving away?”
@Matt: Wi-fi moves through the air, like magical waves of wonderful. We breathe air. In the air, among other things, is oxygen. Oxygen is necessary to our survival. Therefore, wi-fi is necessary for our survival.
@Nala I hadn’t thought about that… Good point!
I just don’t see a tight fit. Coffee shops and wi-fi are a perfect combination. Bank lines and wi-fi…not so much. 99% of our members will not need wifi while they are visiting our branches…yet it’s one more thing that our IT department will need to maintain and setup.