are we really retail?
I decided to stop and drop off lunch to my fiancee at her place of employment on Sunday (a golf course, lucky me). I was with her for maybe ten minutes or so, returned to my car to find that it had been broken into and my stereo was ripped from my dash. Surprisingly, I wasn’t too angry because they had overlooked my recently purchased $500 item in the trunk as well as my golf clubs.
As I drove away, I realized that they stole my can of Dr. Pepper, which really angered me, they stole my stereo with a screwdriver I had in the car, AND then I couldn’t remember where my checkbook was. I never use the silly thing and I almost always keep it in my glovebox. So now I’m starting to get mad. And then it dawns on me that all our branches are closed and they won’t be open until Tuesday. I then suddenly realize the limitations of our(mostly all) credit unions. This person could be running around writing checks everywhere this weekend for two days and nothing can be done about it. It be nice if we (my CU) could put stop payments on our checks online, but we can’t. It’d be nice if we had a 24/7 call center, but we don’t. It’d be nice if I could report my account stolen/lost/whatever online, but I can’t.
Thankfully, I was semi-responsible and my check book wasn’t in my glovebox.
But the moral of the story: our members’ lives don’t stop on the weekend. Either we need to be open or our online channels better kick butt. So I don’t want to hear that the banking/cu’ing industry it retail anymore until we have full service branches open on Sundays!
They stole the Dr. Pepper!? Tell me it was unopened.
Great points about a sad weekend. I wonder how many members are surprised that reporting account information lost/stolen can’t be done on the website. Sounds easy enough to implement, but I don’t know of any FI off the top of my head with that capability.
Yeah, it was unopened. It would have been really funny had they taken it if it was open!
And to your point, I can’t think of a single FI that can report that stuff online either. I’d imagine you’d probably hear the “security” issue (how do you know it’s really me reporting my account lost and not a criminal getting a new debit card with a PIN that they know?)come up a few times, but as more and more CU’s start opening accounts online, that should dimish.