Speaking on CUSO's…

I’m getting ready to head out to sunny Orlando for the Educator’s Credit Union Council annual conference. I’m doing a session with Ray Cromer from United Solutions Company, a CUSO out of Tallahassee. Here’s sneak peak at the presentation I’m making on Tuesday during my session. Any thoughts or comments are always welcome!

UPDATE: If you’d like the entire presentation, including the notes which will fill in a few of the blanks, you can download it here.

Who's more cooperative, credit unions or churches?

The Save to Win campaign put on in Michigan is a great example of what credit unions can accomplish together, but it is a rarity. For whatever reason, you very seldom see credit unions collaborate on a product or service offering to enrich the lives of their members.

Frequently, churches will partner to accomplish an event that neither of them would have been able to do on their own. Many are familiar with Dave Ramsey, who has a special curriculum just for churches to use. Commonly, Financial Peace University is sponsored by a number of churches and held at one location. Only the largest churches can afford the cost on their own. Sounds similar to credit unions, doesn’t it?

Peacemakers is yet another example of a “program” that churches frequently come together and offer to their congregation. Some churches offer it directly to their members as a class, some churches band together to offer it to a larger group, and some simply encourage their members to attend a national conference.

Aside from fundamentally different structures and goals, both credit unions and churches have a membership base. As much as churches don’t want to look at it this way, they are a business with building, payroll, and janitorial service expenses, albeit their “income” is generated by tithing. However, a church could lose a member to another competitor exactly like a credit union member can take their business elsewhere. Members attend their church because of the product, services, and employees of the church, exactly as members stay with, or leave, their credit unions.

Ondine Irving has had tremendous success bringing national attention to the credit union industry with the Credit Card Connection. So much so, that it has even attracted the famed personal finance guru, Suze Orman, to talk about it and credit unions on a national level. Similar to the programs I have seen local churches put on, why can’t a handful of credit unions pay Suze Orman to do a financial town hall of sorts in their town and have all of the credit unions advertise it to their members. And non-members for that matter. The participating credit unions would be enriching the lives of their members, getting exposed to members of the community that have a vested interest in the financial well being, and getting word of mouth marketing from the participants and local news outlets or papers.

It all seems so simple, but for some reason, credit unions are reluctant to do an event like this. Are credit unions really afraid of their competition that much that they don’t want to expose their members to their competitors in case they might leave? Does it not “fit their brand”, whatever they think that is? And the better question, how can the industry be encouraged to actually come together and collaborate on an event such as this?